Our commitment: We respect your privacy and use personal information only for legitimate business purposes, including responding to inquiries, supporting domestic worker recruitment and arranging related services.
1. Introduction
This Privacy Policy describes how Daha Maids Domestic Workers Services – L.L.C – S.P.C ("Daha Maids", "we", "us" or "our") processes personal information collected through our website, telephone calls, WhatsApp, email, inquiry forms and interactions relating to our services in the United Arab Emirates (UAE).
By contacting us or using our website, you acknowledge that you have read this Policy. Where consent is required, we will request it separately as appropriate.
2. Information We Collect
Depending on your interaction with us, we may collect:
- Contact information: name, phone number, email address and preferred contact method.
- Service requirements: type of domestic worker requested, preferred nationality, duties, work arrangement, availability, location and budget.
- Documents and application details: identification, visa, residency, employment or sponsorship information where necessary to arrange a service and permitted by law.
- Communications: messages, inquiries, feedback and records of requests submitted through our channels.
- Website usage: IP address, browser and device information, visited pages and cookie-related data where enabled.
We ask that you do not send sensitive personal documents unless they are necessary and we have provided an appropriate submission method.
3. How We Use Your Information
- Respond to questions, requests for quotations and booking inquiries.
- Suggest suitable domestic worker profiles and coordinate introductions or interviews.
- Assist with applications, contracts, visa processing and related administrative requirements.
- Communicate service updates, documents and customer support information.
- Operate, maintain, secure and improve our website and services.
- Meet applicable legal, regulatory and recordkeeping obligations.
- Send promotional messages where permitted by law and subject to applicable consent or opt-out requirements.
4. Legal Basis for Processing
Where applicable, we process personal information to take steps requested before entering into an agreement, perform a contract, comply with legal obligations, pursue legitimate interests as permitted by law, or rely on your consent where required. Different activities may rely on different lawful grounds.
5. When We Share Information
We may share only relevant information with domestic worker candidates, authorized staff, government or immigration authorities, medical/insurance service providers, and technology or operational suppliers where necessary for the service, legally required, or otherwise permitted. We do not sell your personal information to third-party advertisers.
Some service providers may process information outside the UAE. Where cross-border transfers occur, we will take applicable legal requirements and reasonable safeguards into account.
6. Data Security and Retention
We use reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse or disclosure. No online service can guarantee absolute security.
We keep information only as long as reasonably necessary for the purposes described in this Policy, including service delivery, dispute handling and applicable legal obligations, then delete, anonymize or securely archive it as appropriate.
8. Your Privacy Rights
Subject to applicable UAE data protection laws and relevant exceptions, you may have rights to request access to or correction of your personal information, request deletion or restriction, object to certain processing, withdraw consent where processing is based on consent, and exercise other rights recognized by law.
To make a privacy request, email operations@dahamaids.com. We may request reasonable identity verification before fulfilling a request.
9. Third-Party Websites and Messaging Services
Our website may include links to external websites or services such as WhatsApp and Google Maps. Their own privacy policies govern the information they process when you use those services. We encourage you to review those policies.
10. Children's Privacy
Our website and services are intended for adults making domestic service inquiries. We do not knowingly solicit personal information directly from children. If you believe a child has submitted personal information to us, contact our team so we can review the matter.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, practices or legal requirements. We will publish the revised version on this page and update the date shown above.
12. Contact Us
If you have questions about this Policy or how your personal information is handled, please contact:
Al Saada Tower, Ground Floor Showroom, Al Mamourah, Saeed Bin Saif Al Falahi Street, Al Nahyan, Abu Dhabi, UAE.
Email: operations@dahamaids.com
WhatsApp: +971 56 902 5339